Last updated: 2026-05-19

Privacy Policy

Last updated: May 19, 2026

Moncrief Bail Bonds ("we," "us," or "our") respects your privacy. This policy describes how we collect, use, and protect information when you use sms.mbb.bond, our contact form, and our text messaging program.

Information we collect

We may collect:

Name (if you provide it)
Mobile phone number and/or email address
Your preferred contact method (text, email, or either)
Message content you submit through our contact form or text messages
Information related to bail bond services you request from us

How we use information

We use your information to:

Respond to inquiries about bail bond services
Send operational text messages you have agreed to receive
Communicate about an active bond or service request
Improve our customer service

We do not sell or share mobile phone numbers with third parties for their marketing purposes.

We may share information only as needed to operate our services, such as with:

Twilio and wireless carriers — to deliver SMS messages
Chatwoot — our customer messaging platform used by our staff to respond to you
Service providers bound by confidentiality obligations

We do not sell your personal information.

SMS program

If you opt in to text messages:

Message frequency varies based on your bond status and communications with us.
Message and data rates may apply. Check with your carrier.
Reply STOP to opt out at any time.
Reply HELP for assistance or call (321) 557-2000.
See our SMS Program Terms for full program rules.

Contact form data

Information submitted through our contact form is used to respond to your request. If you check the SMS consent box, we may text you at the number provided in accordance with these policies and our Terms.

Data retention

We retain information as long as needed to provide services, comply with legal obligations, and resolve disputes.

Security

We use reasonable administrative and technical measures to protect your information. No method of transmission over the Internet or SMS is completely secure.

Your choices

Opt out of marketing emails using unsubscribe links when provided
Opt out of texts by replying STOP
Contact us to request access or correction of your information where applicable